Refund Policy

1.1. API Service Outage: We strive to provide a reliable and uninterrupted service. In the unlikely event of a prolonged API service outage or unavailability, you may be eligible for a refund of the affected subscription period. The outage eligibility and refund amount will be determined on a case-by-case basis.

1.2. Technical Issues: If you encounter technical issues that prevent you from using our Data APIs effectively, and our support team is unable to resolve the problem within a reasonable time, you may be eligible for a refund of the affected subscription period.

1.3. API Data Inaccuracies: Our Data APIs are designed to provide accurate and up-to-date information. If you can provide substantial evidence that the API data contains significant inaccuracies, you may be eligible for a refund. You must supply valid documentation to support your claim.

1.4. Duplicate Charges: In the event of accidental duplicate charges for the same API subscription, please contact our support team for a refund.

2.1. API Usage: Refunds will not be granted based on the volume of API requests made during a subscription period. API usage is the responsibility of the subscriber, and refunds will not be provided due to underutilization.

2.2. Change of Requirements: Refunds will not be issued if you change your application or service requirements and find that the API no longer suits your needs.

3.1. Submit a Refund Request: Contact our support team at [email protected] within 7 days from the date of purchase or the occurrence of the issue. Clearly state the reason for your refund request and provide the necessary supporting documentation if applicable.

3.2. Review and Processing: Our team will review your refund request and verify the provided information. If your request meets the eligibility criteria, we will process the refund within 7 days.